You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect about you and your choices and rights.
our commitment to you
Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information Palm Tree Crew Artist Management LLC (known here as "we") collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact us using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
Commitment To You
Privacy Notice
OOur Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Provide us with your information, we will use the information you provide to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
When you browse our sites, we use cookies to tailor your experience and provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
Privacy Notice
summary
Click on ‘Learn More’ for more information or scroll down to read the full policy.
What Information We Have & Where We Get It
We collect and store different types of information about you when you contact us and use our websites.
Learn More↳
How We Use Your Information & Why
We collect and use your information for lots of reasons such as sharing news, for marketing and as otherwise required by law.
Learn More↳
Who We Share Your Information With & Why
We share your information with third parties associated with the service provided.
Learn More↳
Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Learn More↳
Looking After Your Information
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Learn More↳
Contact Us
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
Learn More↳
Privacy Summary
what information we have & where we get it
When we collect your personal information, we store it in our customer databases, such as our customer services platforms to manage any queries you have, and our marketing system in order to be able to communicate with you, subject to your choices.
Given the global nature of our business some of the products and services we offer may be differ and not be available in the market where you have an account.
When using our website. When you use our websites, we may use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to passively collect data about you, such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
When you contact our customer support teams. When you contact our Customer Services teams with a query or provide us with feedback, including any talent related enquiries, we record that interaction for evidentiary purposes and to provide support related to your query.
When you use social media and online public forums. When you use a social media feature within our website or apps, and you post to social media platforms, or post on a public space or on one of our websites. The social media site will provide us with some information about you.
Geodemographic data suppliers. We use suppliers such as advertising and marketing partners who collate geodemographic data which assists us in better personalising our services to you, like your age range, or gender, or information about events you like or products you buy. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.
Privacy Information
HOw we use your information & why
For our legitimate business interests
Marketing. In line with what is stated below and where local laws permit, to contact you with information or offers regarding upcoming events, products or services (applicable to markets that rely on this lawful basis) – this may be via email, via push and internet notification, display SMS or on social media platforms. You can change your marketing preferences at any time' see the section “Your choices and rights below.
Advertising & cookies. In line with what is stated below and where local laws permit, to deliver tailored advertising and marketing communications on our websites and apps depending on your market. (See our Cookies Policy for more information).
Market research & fan feedback. To conduct market research and analysis which helps improve and customise our products and services, or to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
For our overriding legitimate business interests
To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g., our or our Event Partner's brands), fraud, or other crimes.
Where you’ve given your consent
Marketing. Where local laws permit, to contact you with information or offers regarding upcoming events, products or services (applicable to markets that rely on this lawful basis) – this may be via email, via push and internet notification, display SMS or on social media platforms. You can change your marketing preferences at any time' see the section “Your choices and rights below.
Advertising & cookies. Where local laws permit, to deliver tailored advertising and marketing communications on our websites and apps, depending on your market. (See our Cookies Policy for more information).
Commercial Partners. We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract, you have requested, we will request your consent prior to sharing and provide information regarding what will be shared with whom.
Information Use
who we share your data with & Why
Live Nation Entertainment. Within the Live Nation Entertainment group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support. This may include Ticketmaster and Live Nation owned or operated venues, for example.
Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These include:
Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;
Payment platforms, who provide the infrastructure to process payments;
Outsourced customer service teams, who support in responding to queries you may have;
Information security providers, who help us keep our platforms safe and secure; and;
Marketing providers, who power our data analytics, marketing communications and advertising.
Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.
Disclosures under law. We may share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body here permitted or required by law. Or, we may share information when we are investigating potential fraud.
Successors. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Privacy Data
your choices & rights
Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.
Your choices
Where you have given us your consent (applicable to our markets that rely on consent), you can withdraw it by doing the following:
To stop receiving our marketing you can change your preferences within your account if you have created one or follow the unsubscribe instructions in any of the emails, we send you or contact us and we will do it for you.
To opt out of the use of cookies and tracking tools, please see our Cookies Policy. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.
To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
Your rights
You also have rights over how your personal information is used including:
The right to request that your information be deleted, otherwise known as erasure, or restricted from further use. The right to delete or erase your account cannot be made where you have a ticket or transaction for a future event. A deletion of your account will result in loss of access to any digital assets (i.e. NFTs) that you may own.
The right to request a copy of the information we hold about you, also known as a right of access.
The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us, please use the email associated with your information in order for us to locate your personal data. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. Failure to follow these instructions may result in our inability to process your request.
Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
Privacy Rights
looking after your information
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information.
We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
Looking After
contact us
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Hannah Foster, and our Group Data Protection Officer, Alex Bryant, is here to help: EMAIL privacy-palmtreemgmt@livenation.com.
You can also write us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
There’s also your local Supervisory Authority where you have one, although we encourage you to try and let us help you first.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Last updated: [06/07/24]
Contact Us